Frequently asked questions

Where are my tickets?

Right after payment you get an email with a QR code for every ticket and a PDF. They are also on your order page, and in your account if you signed in.

Can I get a refund?

That depends on the event's refund policy, shown on the event page. If an event is cancelled you are refunded in full. You can request a refund from your order page.

Can I give a ticket to a friend?

Yes, when the ticket type is transferable. Transfer it from your order page: your friend receives a new QR code and your old one stops working immediately.

What does the organizer know about me?

Only anonymous numbers: how many tickets were sold, when, and roughly where from. Organizers never receive your name, email address, phone number or payment details.

What if the QR code does not scan?

Every ticket also has a backup code printed under the QR code (for example JV-7KQ3-9XPA). Door staff can type it in.